Refund Policy

Last Updated: March 15, 2026

1. Overview

At PayStub LLC, we strive to provide accurate, professional pay stubs. We understand that issues may arise, and we want to ensure your satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be issued.

2. Eligibility for Refunds

You may be eligible for a refund if:

  • Technical Issues — You were unable to download or access your pay stub due to a technical error on our end
  • Duplicate Charges — You were charged more than once for the same pay stub
  • Calculation Errors — Our system produced incorrect tax calculations that we are unable to correct
  • Service Not Delivered — You paid but did not receive your pay stub PDF

3. Non-Refundable Situations

Refunds will generally not be issued for:

  • User-entered incorrect information (you can edit and regenerate)
  • Change of mind after successful download
  • Dissatisfaction with template design (preview is available before purchase)
  • Failure to use the pay stub after download
  • Third-party rejection of a pay stub (landlord, lender, etc.)

4. Refund Request Process

To request a refund:

  1. Email us at support@paystubllc.com with the subject line "Refund Request"
  2. Include your order number or transaction ID
  3. Describe the reason for your refund request
  4. Include any supporting screenshots or documentation

5. Refund Timeline

  • Request Window — Refund requests must be submitted within 30 days of purchase
  • Review Period — We will review your request within 3-5 business days
  • Processing — Approved refunds will be processed within 5-10 business days
  • Method — Refunds are issued to the original payment method

6. Corrections Instead of Refunds

In many cases, we can correct issues rather than issue a refund. If your pay stub contains errors due to our system, we will:

  • Correct the error at no additional charge
  • Generate a new pay stub with accurate information
  • Provide priority support for the correction

7. Dispute Resolution

If you are not satisfied with our refund decision, you may:

  • Request a review by emailing support@paystubllc.com
  • Provide additional information to support your claim
  • Contact your payment provider for a chargeback (as a last resort)

8. Contact Us

For refund inquiries, please contact:

PayStub LLC
Email: support@paystubllc.com
Subject: Refund Request